Front Desk Concierge

at  FirstService Residential

JOB OVERVIEW:

As a Front Desk Attendant, you will be required to have a passion for people and dedication to always providing superior customer service within a luxury residential setting. This position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. Front Desk Attendant will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

SKILLS & QUALIFICATIONS:

• Minimum of one year of high-end luxury or hospitality, property management experience preferred.
• High school diploma or equivalency required.
• A degree in hospitality management or business administration strongly desired.
• Basic command of Microsoft Office, information system hardware/software is preferred.
• Ability to type a minimum of 30 words per minute.
• Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
• Strong customer service, communication and interpersonal skills required.
• Must be a team player with strong work ethic, friendly courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Must be able to think rationally beyond a specific set of instructions.
• Must be able to work at a fast pace, perform duties while under pressure, and meet deadlines in a timely manner, to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner.
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
  What We Offer:
  As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
  Compensation: $18 / hour

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Adheres to company standards for resident and guest services.
• Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
• Maintains a professional demeanor and polished appearance at all times.
• Assists in the training of concierge staff.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.