Front Desk Concierge
at Stratton Amenities
Nashville, TN 37201, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Jan, 2025 | Not Specified | 23 Oct, 2024 | N/A | Hospitality Industry,Communication Skills,Customer Service,Availability,Retail,Professional Conduct,Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Stratton Amenities, a leading provider of luxury concierge services for upscale apartments and condominiums, is seeking Hospitality Superstars for the role of Front Desk Concierge at our luxury high rises in Nashville, TN. We are committed to creating the most hospitable experience for our associates, residents, and clients.
The ideal candidate will have a strong hospitality background, a proven record of guest service excellence, and a clear understanding of luxury customer service. They will be accustomed to fast-paced environments, have excellent communication skills, and be passionate about providing exceptional customer service.
Shifts: Full-Time/Part-Time
KEY SKILLS AND KNOWLEDGE:
- Extensive experience in the hospitality industry
- Proven track record of Guest Service Excellence
- Comfortable in fast-paced environments
- Deep understanding of luxury customer service excellence
- Ability to anticipate residents’ and guests’ needs
- Excellent written and oral communication skills
- Polite, professional conduct and excellent interpersonal skills
- Proactive attitude with a knack for creative problem-solving
- Passion for providing top-notch customer service at all times
- Mature, dedicated, committed, and independent with a strong drive
- Excellent organizational skills
- Background in customer service, guest services, hospitality, or retail
- Quick learner with a commitment to exceeding residents’ expectations
- Confident and able to prioritize and meet deadlines under pressure
- Availability to work weekends
Responsibilities:
- Greet and direct residents and visitors with a friendly and positive attitude
- Exceed residents’ and guests’ expectations by providing anticipatory service
- Build and maintain strong relationships with residents, vendors, and contractors
- Maintain confidentiality of residents
- Maintain professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensure authorized resident and guest use only
- Caution residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
Stratton Amenities is an equal opportunity employer. We firmly believe that diversity and inclusion are crucial to fostering connections in a culture of service
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Administration
Graduate
Proficient
1
Nashville, TN 37201, USA