Front Desk Coordinator

at  Elliott Physical Therapy

JOB DESCRIPTION

JOB TITLE: Patient Care Coordinator/Front desk
EMPLOYER: Elliott Physical Therapy
DEPARTMENT: Administration
REPORTS TO: Office Manager

QUALIFICATIONS:

• Commitment to excellence and high standards.
• Proven customer service skills.

• Excellent written and oral communication skills.

  Ability to deal effectively with diverse individuals at all organizational levels. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Proficient in Google Suite.

  Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk or hear
  The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Greets all coming through the door and creates a warm, welcoming environment. Responsible for directing incoming calls in a courteous manner. Checks in patients and collects copayments, coinsurance and deductible payments.

Reconciles daily balances and deposits. Updates clinic deposit log daily. Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.

• Obtains new patient information necessary to create patient charts and schedule initial evaluations.
• Maintains patient charts.
• Follows HIPAA guidelines to respect patients’ privacy and confidentiality of patients’ medical records.
• Prepares reports and correspondence as needed.
• Keeps track of office supplies and inventory.
• Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.
• Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.
• Works with Clinical Manager and Physical Therapists to maintain patients’ scheduling according to their Plans of Care.
• Works with Office Manager and Clinical Manager to reach clinic goals and expectations.
• Attends monthly clinic meetings.
• Represents Elliott Physical Therapy within our community and understands the importance of community involvement.
• Shares clinic cleanliness duties with PTs, CM, and OM.
• Performs other related duties as assigned by management.