Front Desk Coordinator I

at  IVX Health

Are you ready to make an impact in our patients’ healthcare journeys right from the very start? IVX Health is actively recruiting a Healthcare Front Desk Coordinator to join our team! We are currently seeking a highly qualified, candidate with a strong healthcare background, advanced technological skills, self-motivation, and a capacity for rapid learning. Above all else,we are seeking a front desk coordinator who embodies exceptional customer service skills, with a dedicated focus on enriching the patient experience.

ABOUT US

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn’s Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

ESSENTIAL COMPETENCIES AND SKILLS

• Professionalism - Ability to maintain a professional and positive attitude.
• Effective Communication Demonstrates the ability to actively listen, express oneself clearly in interactions with others, and convey information effectively.
• Customer Service Oriented Ability to anticipate, recognize, and meet the needs of both internal and external customers, including patients and referring providers offices.
• Collaboration - Ability to work independently and as part of a team.
• Quick Learning Agility - Ability to learn to perform healthcare front desk tasks with proficiency, as defined by ease, speed, and accuracy of performance, including but not limited to:
• Administrative and clerical procedures such as patient scheduling, phones, and supply ordering.
• Medical terminology.
• Reading and reviewing insurance plan information and knowledge of insurance portals.
• Utilizing Electronic Health Records (EHR) systems, Practice Management platforms, and other software programs.
• Multitasking Ability to handle multiple tasks and patients simultaneously in a fast-paced healthcare environment, understanding that patients physically present take priority.
• Attention to Detail This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks.
• Intermediate Computer Proficiency Knowledge and ability to use standard office software applications including but not limited to Internet, Outlook, and Microsoft Office.
• Dependability This role requires the ability to be reliable, responsible, and dependable for our patients, providers, and colleagues.
• Integrity and Confidentiality Demonstrates the ability to adhere to honest ethical healthcare and business practices, including abiding by HIPAA guidelines and respecting patients’ privacy.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED
• 1 - 2 years of experience in a front desk or administrative role, preferably in a healthcare setting (not required)

ABOUT THE ROLE

The Front Desk Coordinator I is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

RESPONSIBILITIES

• Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
• Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
• Greets patients and answers phones in a professional and friendly manner.
• Schedules and reschedules patient appointments according to scheduling guidelines.
• Ensures authorizations have been obtained prior to patient visits.
• Follows up with patients for necessary appointments via phone, text, and email.
• Performs applicable check-in tasks, including but not limited to:
• Updating demographic information in the system as needed.
• Verifying patients’ insurance if applicable.
• Obtaining copies of patient identification and outside records.
• Maintains patient records and files.
• Answers questions about the practice and its services.
• Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
• Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
• Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
• Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
• Maintains the front desk area, including keeping the reception area clean and organized.
• Provides administrative support to the local market.
• Performs other general administrative duties as needed or assigned.
• Works at multiple facilities within a designated market or region as needed