Front Desk Coordinator- Plymouth Psych Group

at  Healthcare Management Resources

Plymouth Psych Group, located in Plymouth, Minnesota, is a full-service mental health clinic serving patients of all ages and their families. We are currently seeking a Care Coordinator to join our team!
Position: Care Coordinator
Status: Full Time
Schedule: Monday through Friday
Job Summary:
The role of the Care Coordinator is to provide administrative support to individuals and/or families seeking care at Plymouth Psych Group, including greeting patients, verifying their information, scheduling appointments, answering phones, directing calls for patients appropriately, maintaining confidential medical records, collecting copays, co-insurance and deductibles. Sharing responsibility for requests, questions, and information communicated by patients. The Care Coordinator acts as the liaison between the patients, back office and clinical care staff.

Duties & Responsibilities:

• Greets all patients, verifies their personal information and insurance information is all recorded correctly.
• Assists patients or family members with completion of pre-registration forms.
• Look up accounts for no-call, no-shows to leave message to reschedule with scheduling.
• Coordinate last minute appointments and verify scheduling.
• Filing orders, patient demographics, requests and charts and shredding any outdated information.
• Informs patients of costs of care being provided.
• Collects and post payments according to protocols; prepare and balance daily financial registers and submit all forms and fees to the billing department.
• Answers telephone, screens callers, relays messages, and route to appropriate department.
• Making necessary appointments in Practice Management for all patients while keeping physician’s schedules coordinated.
• Responsible for checking voicemail every 30 minutes to ensure that all patient messages are attended to.
• Confirms call-backs, reschedules and no show/late cancellation policy
• Assist with filing and any additional support needs.
• Adheres to all applicable laws and regulations.
• Maintains confidentiality within the workplace and within the community.
• Commitment and alignment to Plymouth Psych Groups mission, vision and values.
• High degree of confidentiality, integrity and professionalism.
• Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Performs other related duties as required. This position is subject to change at the discretion of management and additional duties may be applied.
• Regularly shows up to work on time according to the established schedule.

Qualifications:

• Must have compassion and understanding for all patients and believe that patient care is paramount.
• Must have excellent customer service skills.
• Understands the importance of maintaining confidentiality according to HIPAA standards.
• Must be highly flexible and able to accommodate changing needs of the department.
• Must have basic computer skills, including Word and Excel.
• Must have the ability to multi-task, prioritize and organize.
• Must pay attention to detail while remaining focused in a busy environment.

• Greets all patients, verifies their personal information and insurance information is all recorded correctly.
• Assists patients or family members with completion of pre-registration forms.
• Look up accounts for no-call, no-shows to leave message to reschedule with scheduling.
• Coordinate last minute appointments and verify scheduling.
• Filing orders, patient demographics, requests and charts and shredding any outdated information.
• Informs patients of costs of care being provided.
• Collects and post payments according to protocols; prepare and balance daily financial registers and submit all forms and fees to the billing department.
• Answers telephone, screens callers, relays messages, and route to appropriate department.
• Making necessary appointments in Practice Management for all patients while keeping physician’s schedules coordinated.
• Responsible for checking voicemail every 30 minutes to ensure that all patient messages are attended to.
• Confirms call-backs, reschedules and no show/late cancellation policy
• Assist with filing and any additional support needs.
• Adheres to all applicable laws and regulations.
• Maintains confidentiality within the workplace and within the community.
• Commitment and alignment to Plymouth Psych Groups mission, vision and values.
• High degree of confidentiality, integrity and professionalism.
• Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Performs other related duties as required. This position is subject to change at the discretion of management and additional duties may be applied.
• Regularly shows up to work on time according to the established schedule