Front Desk Coordinator

at  Robert Half

We are offering a permanent employment opportunity for a Front Desk Coordinator in Temecula, California. This role is primarily focused on providing high-quality customer service within the healthcare industry, particularly in the field of plastic surgery. The workplace emphasizes on teamwork, respect for cultural and social differences, and strict adherence to confidentiality norms.

• Accurately process and maintain customer data, including credit applications and patient charts.
• Act as the primary point of contact for telephone inquiries, efficiently responding to patient questions via phone, email, and text.
• Uphold exceptional customer service standards, adjusting communication style to match the patient’s personality and establish rapport.
• Coordinate with team members to ensure patient needs are consistently met and assist where necessary.
• Maintain strict confidentiality in line with HIPAA and office policies.
• Regularly interact with patients in the lobby, ensuring their comfort, addressing their concerns, and keeping clinical staff informed of any status changes.
• Efficiently handle check-out procedures, including next appointment scheduling, payment acceptance, and any necessary follow-ups.
• Demonstrate comprehensive knowledge of plastic surgery procedures and services, effectively articulating this information to patients.
• Promptly identify areas of concern regarding patient status and escalate to the office manager.
• Skillfully manage conflict resolution and exhibit respect for diverse cultural and social backgrounds.
• Create and manage Lux charts, and handle calls from surgical patients.
• Minimum of 2 years of experience in a similar role as a Front Desk Coordinator or in Administrative Assistance
• Proficiency in using Microsoft Office Suite, including Word, Excel, and Outlook
• Experience in answering multi-line phone systems efficiently
• Demonstrated ability to provide high-quality customer service
• Familiarity with concierge services and their provision
• Excellent data entry skills, with attention to detail and accuracy
• Strong interpersonal skills, with the ability to communicate effectively with various stakeholders
• Experience in organizing files and maintaining an efficient filing system
• Knowledge or experience in the plastic surgery field would be an advantage
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use