Front Desk Manager - Splendido Mare a Belmond Hotel Portofino

at  Belmond Management

Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.
We are looking for a Front desk manager to join our Front office team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.

REQUIREMENTS

• At least 5 years of previous professional experience preferably at international level in the same role;
• Fluent in English and Italian. A third language is required;
• Knowledge of Hotel Management software
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)

OTHER REQUIREMENTS:

• Effective communication, emotional intelligence, adaptability
• Collaboration: be able and willing to work as a team player
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

• Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
• Rooming our guests
• Answering enquiries and providing information about the hotel and local area to guests
• Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.
• Implementing of the Leading Quality Assurance Standards
• Supporting, training, and supervising front office staff.
• Supervising workload during shifts.
• Maintains working relationships and communicates with all departments.
• Allocate guest rooms according to the reservation requests and guests needs
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Conducts regularly scheduled meetings with the front office team
• Maximize room revenue and occupancy by reviewing status daily.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer systems.
• Ensure answer to all messages and emails in a timely and professional manner.
• Monitor all V.I.P ‘s special guests and requests.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and guest feedback on a daily basis.
• Maintain an organised and comprehensive filing system with all documentation
• Perform Duty Manager duties and other duties requested by management