Front Desk - Nights

at  Ocean Suites Motel

BENEFITS:

• Paid On-Site Lunch
• Bonus based on performance
• Free food & snacks
• Paid time off
• Tuition assistance
• Competitive salary
  Please note an applicant will only be considered if they currently live within 15 miles of the Brookings/Harbor, Oregon area. If you do not currently live here and have a place of residence, please submit your application after you have made the move. Thank you

*TRAINING PERIOD: TO GIVE YOU THE MOST EXPERIENCE WITH ALL FACETS OF THE FRONT DESK, YOU WILL WORK WEDNESDAY THROUGH SUNDAY 12 P.M. TO 8 P.M. ONCE YOUR TRAINING PERIOD ENDS, YOUR REGULAR SCHEDULE OF 4 P.M. TO 10 P.M. BEGHINS.*

We are looking for someone who, from time to time, is able to pick up an extra shift or swap shifts should the need arise.

REQUIRED KNOWLEDGE/SKILLS/JOB QUALIFICATIONS:

• 1 year+ of experience as a motel front desk or very busy office/call center within the past 3 years
• excellent customer service and problem-solving skills
• basic computer skills - Microsoft Office (version 2019 or later) or Google Workspace programs*
• basic math and English skills*
• able to type a minimum of 30 wpm with 95% accuracy or higher*
• Spanish helpful but not required
• friendly, pleasant phone voice
• cheery, outgoing demeanor
• ability to deal calmly and politely with difficult people and difficult situations
• ability to work well in high pressure situations
• ability to work independently
• ability to exercise good judgement
• neat handwriting
  *Tests will be given in these areas during your interview

• handling all aspects of the reservation process
• assisting guests
• closing the office
• processing payments
• completing daily settlements
• cleaning the office areas
• coordinating with housekeeping regarding room status/room and guest needs
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions