Front Desk Officer

at  AFRILAB Medical Diagnostics

Afrilab Medical Diagnostics is a leading diagnostic center committed to providing high-quality medical diagnostics services. Our mission is to ensure accurate and timely diagnostics to support patient care and clinical decisions.
We are recruiting to fill the position below:

QUALIFICATIONS

• Proven experience as a Front Desk Officer, Customer Service, Receptionist, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to maintain a professional demeanor under pressure.
• High level of customer service orientation.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience in a medical or healthcare setting.
• Knowledge of medical terminology and billing processes.

• Greet and welcome clients and visitors in a friendly and professional manner.
• Manage incoming calls, emails, and other communications efficiently.
• Schedule appointments and manage the appointment calendar.
• Provide information about our services and address client inquiries.
• Coordinate with medical and administrative staff to ensure client satisfaction.
• Ensure a positive and welcoming experience for all clients and visitors.
• Maintain efficient and organized front desk operations.
• Maintain a tidy and organized reception area.
• Handle administrative tasks such as data entry, filing, and record keeping.
• Assist in billing and invoicing processes.
• Provide accurate and timely information to clients and staff.
• Support administrative functions to enhance overall clinic performance.