Front Desk Officer

at  Simplinteriors Company

Simplinteriors School of Interior Design and Entrepreneurship is an interior design school where we train professional interior designers.
We are recruiting to fill the position below:

Requirements

• Candidates should possess a Bachelor’s Degree / OND qualification with 1 - 2 years of work experience

• To be directly report to the superior or MD
• Ensure that the front desk is neat, presentable and equipped with all necessary supplies such as paper, pen and all necessary forms.
• Assisting with all admissions related tasks, including preparations for and assistance at school events taking calls and making sure enquiries from prospective new students are well recorded.
• Managing the inbound and out-bound phone calls and messages for the Simplinteriors School (from prospective and current students).
• Checking Google Leads, Hub-Spot, Corporate Email, Calls and WhatsApp for enquiries and then transfer the information of prospects to the excel sheets with comments.
• Plan and organize the Free Class bi-monthly, as well as coordinate, plan and organize the school calendar and timetable.
• Follow up on students making sure school tuitions are paid on or before the sixth week of their programs.
• Keep record of all payments done by the students on appropriate excel sheets.
• Handling students’ enquiries, complaints and providing appropriate solutions, alternatives and follow-up within the time limits for Simplinteriors School.
• Build customer relationships and trust with prospective and existing students through open and interactive communication.
• Keep records of interactions with the students on the appropriate excel sheets.
• Provide accurate, valid and complete information of prospective students by using the right methods of importing to excel sheets for proper documentation.
• Think up creative ways of generating sales leads for the School.
• Meet the target of reaching a minimum of 10 prospective students / day.
• Follow up and invite at least 20 participants to our bi-monthly Free Seminar.
• Make sure minimum of 10 to 15 studentsregister for Full Time and 6 to 10 for the Part Time.
• Responding and extracting of enquiries and data from the School social media platforms.
• Managing the school social media, and must be able to use Canva and Capcut effectively.
• Follow laydown communication procedures, guidelines and policies for reaching prospective and current students as well as clients.
• Maintain constant communication with management and ensure proper operations of Simplinteriors School.
• Maintaining and updating school information records and databases.
• Receive, sort and distribute all packages, deliveries and mail.
• Keep abreast with all organizational changes and business developments
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.

Requirements

• Candidates should possess a Bachelor’s Degree / OND qualification with 1 - 2 years of work experience.