Front Desk - Part Time

at  The Salvation Army Cascade Division

KNOWLEDGE SKILLS & ABILITIES REQUIRED:

• Must be a cooperative member of a team and encourage clients and guests to do the same.
• Position requires consistent attendance, accuracy, and timeliness in completion of tasks.
• Working knowledge of office equipment, telephone, fax, copier, and computer a must.
• Communicate in written and verbal communication effectively.
• Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
• Ability to follow directions and complete daily tasks while maintaining a flexible yet self-motivated schedule.
• Ability to address multiple projects in a time-sensitive manner.
• Ability to communicate critical information accurately during stressful crisis moments.
• Ability to receive and follow directions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, hand, or feel objects, tools, or controls; to talk or hear; reach with hands and arms; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Occasionally work outdoors and sometimes in inclement weather.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Education and/or work experience commensurate with the duties and responsibilities required.
• Experience with diverse populations including Veterans, shelter clients and people experiencing homelessness.
• Crisis intervention and non-violent mediation skills a plus.
  The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.
  Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
  It is expected that each employee be familiar with The Salvation Army Western Territory Handbook for Employees. Questions regarding its contents can be directed toward the immediate supervisor or the Divisional Director of Human Resources.
  The Salvation Army does have a dress code. This will be shared with you at the time of employment.
  In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility, dependability, and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.
  The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises. Its facilities and vehicles provide a smoke and drug-free work environment for all employees and volunteers.

EXPERIENCE

Required

• Education and/or work experience commensurate with the duties and responsibilities required.

Preferred

• Experience with diverse populations including Veterans, shelter clients and people experiencing homelessness. Crisis intervention and non-violent mediation skills a plus.

EDUCATION

Required

• High School or Equivalent or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Monitor safety and security of the facility and clients using the cameras and locked entries.
• Familiarize yourself with client/house rules, Salvation Army Policy, and Front Desk procedures.
• Maintain files and information in an appropriate manner.
• Maintain key security and distribute keys as necessary.
• Receive and route inquiries, messages, and communication forms as appropriate.
• Refer clients to appropriate staff when they present a need.
• Maintain front desk paperwork including Daily Register, Sign In/Out, Curfew/AWOL, etc.
• Must remain awake and alert at all times for the safety and security of the facility and clients.
• Assist the intake of new clients.
• Maintain the front desk in a neat, clean, orderly, and professional manner.
• Assist with scheduling as needed.
• Report all concerns and incidents to supervisor or appropriate staff.
• Attend Team Meetings when scheduled.
• Conduct & record BA testing using Breathalyzer.
• Observe, record and report Urinalysis testing as assigned.
• Perform other duties as assigned.