Front Desk Patient Advocate

at  FusionSleep

FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine.
We are currently seeking friendly and detail-oriented individuals to join our team as a Front Desk Patient Advocate at our FusionSleep locations. This position will be located at our Suwanee, Johns Creek PKWY location. As a Front Desk Patient Advocate, you will be the first point of contact for our patients and will play a crucial role in providing exceptional customer service and support throughout their visit.

Responsibilities

• Manage the front desk and waiting room area
• Greet patients with kindness and maintain a high level of professionalism throughout the patients experience.
• Verifying and updating patient demographics and insurance verification.
• Communicating with providers to facilitate smooth flow of clinic
• Scheduling patient appointments for sleep studies, clinic appointments, DME and support.
• Determining patients’ financial responsibility; including preparation of financial agreements and proper estimates for future services
• Collecting copays
• Assisting patients with questions regarding account balances, benefits or general insurance inquiries
• Educating patients on our services and what to expect
• Preparing new patient charts
• Ensuring patients complete pre-registration in a timely manner
• Maintaining inventory of all front office supplies
• Performing and/or assisting with other administrative duties and projects as assigned
• Generating fee tickets and daily close responsibilities
• Responding to patient emails, text and calls
• Maintaining excellent customer service

REQUIREMENTS

• One (1) year of experience working in a medical/clinic setting preferred
• Minimum of two (2) years of general clerical experience
• Entry level Medical Assistant preferred
• Sleep Medicine or Respiratory Care experience preferred
• Care Cloud Practice Management preferred
• EMR system experience required

• Manage the front desk and waiting room area
• Greet patients with kindness and maintain a high level of professionalism throughout the patients experience.
• Verifying and updating patient demographics and insurance verification.
• Communicating with providers to facilitate smooth flow of clinic
• Scheduling patient appointments for sleep studies, clinic appointments, DME and support.
• Determining patients’ financial responsibility; including preparation of financial agreements and proper estimates for future services
• Collecting copays
• Assisting patients with questions regarding account balances, benefits or general insurance inquiries
• Educating patients on our services and what to expect
• Preparing new patient charts
• Ensuring patients complete pre-registration in a timely manner
• Maintaining inventory of all front office supplies
• Performing and/or assisting with other administrative duties and projects as assigned
• Generating fee tickets and daily close responsibilities
• Responding to patient emails, text and calls
• Maintaining excellent customer servic