Front Desk Receptionist

at  Allegria Village

Allegria Village, a senior living community in Dearborn, is looking for a front desk receptionist for our Independent Living facility.

QUALIFICATIONS:

• Must be familiar with clerical practices, office procedures and automated equipment.
• Excellent phone etiquette and communication skills are required.
• Must be customer service oriented and driven.
• Detail oriented and highly organized, able to handle multiple tasks simultaneously.
• Must be able to think quickly on their feet.
• Must be an enthusiastic, people person with sincere care and compassion for our senior population.
• Must be willing to go that step above and beyond to assist our residents in any way possible.
• Must have a professional appearance and professional phone manners without fail, with pleasant

phone voice.

• Computer experience (Excel, Word, etc.) is required.

EDUCATION/CERTIFICATION

• Must have a high school diploma or GED

JOB RESPONSIBILITIES:

1. Answers calls on a multi-line switchboard and routes incoming calls and place outgoing calls. Retrieves messages from voicemail and forwards to appropriate person or department.
2. Answers questions about organization and provides callers with address, directions, etc.
3. Arranges for transportation services when needed.
4. Greets our residents, on-site visitors, vendors, and employees and determines nature of business, and announces visitors to appropriate personnel. Must become familiar with the campus and be prepared to give appropriate directions.
5. Maintain resident information system including updated floor and room listing of all residents to be used in referring calls and to be used in sorting of mail
6. Responsible for visitor and resident sign in and out at the front desk when entering and leaving the facility
7. Train all new relief and per diem receptionist
8. Responsible for all activities related to the postage for outgoing mail and sorting and distributing incoming staff and resident mail, papers, packages, and floral deliveries.
9. Make sure that deliveries are directed to the appropriate people as soon as received. Follow-up should occur if items are not picked up
10. Receive incoming mediations and notify nursing and/or residents per procedure
11. Maintain updated personnel contact information
12. Log Daily events and give report to evening receptionist before leaving for the day
13. Report any concerns/problems to support services manager in a timely manner.
14. May monitor fire alarm panels and resident’s apartment pull-cords.
15. Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
16. All other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift a minimum of 20 lbs.
• Walking, standing, pushing, pulling, stooping, bending, stretching, lifting, and typing