Front Desk Receptionist

at  Bakery On Main

Brand Overview At Bakery on Main, we strive to amaze and inspire, one bite at a time! Bakery on Main started in a small bakery of a natural foods market on Main Street in Glastonbury, Connecticut. Founder Michael Smulders listened to his Celiac customers complain about the taste of many of the gluten free options available to them. He thought that no one should have to suffer because of a food allergy or other special dietary needs and made it his mission to create products that would make our customers happy.
Continuing to carry on his legacy, we are a rapidly growing natural and organic food company with a recognized brand, offering consumers great-tasting products in large packaged food categories. Every day, success-minded customers who value their time, great flavor and health can enjoy a wide variety of our products through numerous channels.
Our Core Values
We Win As One - We work as one happy diverse team, respect one another, hold a high-level of integrity, and have a strict no jerks policy.
Better Than The Best - We are innovative, creative, extremely flexible, and accountable to everyone.
Quality Matters - We are consistently consistent, provide natural, healthy-minded, and clean ingredients.
Forward Thinking - We are constantly seeking new horizons, making an impact on communities, and sustainable solutions to shape a brighter future.
Be The “BOM” - We love to have fun, bring a positive, tenacious energy and are inspired to succeed.

POSITION SUMMARY & KEY AREAS OF OWNERSHIP

As the Receptionist, you will be the first point of contact for our company. Our receptionist duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

SKILLS AND REQUIREMENTS

• High School diploma, 2+ years related experience in customer service.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Preparing the office and conference room for vendor visits, ordering lunch when needed.
• Answer, screen, and forward incoming phone calls.
• Field Brand customer complaints and work toward resolutions and responses with other teams.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, business cards and materials).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Assist new applicants who come into the building to apply for positions.
• Support the Sales team by occasionally coordinating shipping out sample requests.
• Keeping the kitchen clean and tidy, bathrooms stocked with supplies, etc.
• Assisting IT with help around the office and plant.
• Order front office supplies and keep inventory of stock.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.