Front Desk Receptionist
at Belo Medical Group Inc
Alabang, Muntinlupa, Philippines -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 03 Oct, 2024 | Not Specified | 04 Jul, 2024 | 3 year(s) or above | Mass Communication,Working Experience,Service Orientation,Communication Skills,Courtesy | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB SUMMARY
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
JOB QUALIFICATIONS
- Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
- At least 3 Year(s) of working experience in the related field is required for this position
- Must have outstanding customer service orientation
- Excellent communication skills
- Must be able to display tact, courtesy and initiative
dsuH3us27
Responsibilities:
- Handling Patient or Customer Inquiries or Concerns
- Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner
- Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
- Answer telephone calls promptly and efficiently following telephone handling standards of the Company
- Handle inquiries over the telephone and screens or directs calls when necessary
- Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department
- Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant)
- Handle patient complaints and refers to the Branch Officer or Doctor accordingly
- Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
- Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
- Scheduling of Patients
- Ensure proper scheduling of patients for treatment and services in the CRM and logbook
- Confirm patient’s appointment the day before the schedule
- Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability
- Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day
- Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly
- Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule
- Handling of Patient Information and Patient Charts
- Facilitate the filling out of the Patient Data Sheet and ensures completeness of information
- Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap
- Maintain proper filing of charts
- Pull out charts of patients as necessary and returns charts after use in their proper places
- Prepare charts of patients scheduled the next day
- Others
- Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
- Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
- Undertake promotional, sales and marketing activities via the phone or direct customer encounter
- Attend and participates in all required meetings, events or trainings
- Ensure compliance to company established policies and procedures
- Lend support or assistance as Reliever in other clinics as deemed necessary
- Perform other duties as may be assigned
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Administration
Graduate
Business, Management
Proficient
1
Alabang, Philippines