Front Desk Receptionist

at  Dogtopia

Dogtopia is the leading destination for dog daycare, boarding and spa services. Founded in 2002, Dogtopia is an early pioneer and innovator in the pet services industry. With an emphasis on education, exercise and safe socialization for dogs, pet parents have the assurance of leaving their furry family members in the hands of trained professionals.
Dogtopia of Westmount is looking for energetic, organized, and enthusiastic individuals to join our team to manage our front desk. This is a key role within our business and we work hard to deliver top customer service and ensure a great environment for the dogs in our care.

JOB QUALIFICATIONS:

• Ability to work flexible days and hours, including holidays and weekends.
• Strong customer service skills, along with being customer tolerant.
• Ability to make/take calls while still assisting lobby.
• Must be comfortable with up-selling.

• The individual in this position must be friendly and genuinely interested in the business.
• You are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
• A persuasive teaching style of communication is required to communicate the company’s policies, programs and systems.
• Very socially focused; requires “how can I help you?” attitude.
• This is a position where guidelines, structure and established policies must be followed fairly closely, while working with and for others.
• Must maintain a neat and organized front desk area at all times.
• Answering phones, emails and questions from pet parents.
• Greet everyone who walks in and out of Dogtopia.
• Check pups in and out of daycare using our internal system.
• Share information about our daycare packages and enrolments with pet parents.
• This position requires upselling when appropriate.