Front Desk Receptionist

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

Four Seasons Resort Costa Rica, the unrivaled five-star hotel in Central America, is looking for a Front Desk Receptionist to join our team. In this role, you will be the face of the resort, ensuring guests have a seamless experience from check-in to check-out. You will be responsible for welcoming guests, managing reservations, and providing outstanding service to ensure every guest feels valued and cared for.

WHAT YOU WILL DO:

• Always maintain a friendly, courteous, and professional demeanor in all interactions with guests, clients, and team members.
• Greet and register hotel guests, fulfilling their requests, following special handling instructions, and adhering to established credit policies and procedures.
• Handle a variety of room keys and ensure proper distribution.
• Be familiar with room availability and rates for current and future dates to provide accurate information to guests.
• Accept reservations, changes, and cancellations in the absence of reservations staff.
• Select and block rooms for arriving guests, pre-register individuals or groups as required, and assist in escorting VIPs and returning guests to their rooms when requested.
• Work closely with the Concierge staff to coordinate the efficient handling of guest luggage and address guest requests promptly.
• Resolve guest problems or complaints professionally and effectively.
• Utilize the hotel’s computer system to run daily reports and manage special requests.
• Keep all support departments informed of necessary information or guest requests.
• Manage safety deposit box requests, including distribution, access, and closing procedures.
• Complete key packets and vouchers, modify registration cards, and handle the check-out process according to established procedures.
• Make change, cash checks, exchange foreign currency, and post charges to guest accounts accurately.
• Maintain a balanced cash drawer assigned to you by the hotel and reconcile all transactions at the end of each shift.
• Recite the operating hours of all hotel facilities and special service codes.
• Understand the tasks performed by telephone operators, reservationists, concierges, and housekeeping staff to provide guests with comprehensive service.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform as the night receptionist when needed and assist with night audit procedures.
• Complete tasks and projects as delegated by the Assistant Manager, Front Office Manager, or Rooms Division Manager.