Front Desk Receptionist

at  Niagara Health Rehab Centre

PATIENT EXPERIENCE COORDINATOR / FRONT DESK RECEPTIONIST

Niagara Health & Rehab Centre is seeking a part time Patient Experience Coordinator (PEC) to join our multidisciplinary practice in St. Catharines. Our award-winning team is dedicated to working together to create a welcoming environment for all. Our mission is to help our patients and clients feel their best, to get back to doing what they love!
Reporting to the Clinic Co-Owners and the Patient Experience Lead, you will be joining an administrative team that is responsible for creating a strong relationship between our clinic practitioners and patients. Using exceptional customer service and multitasking skills, the PEC role provides administrative support and maintains clinic flow in a friendly, enthusiastic and professional manner.
About Us:
NHRC is currently a ~ 7000 square foot facility dedicated to providing our patients and clients the best evidence-informed care available. By incorporating treatment areas, state of the art technology and a fully equipped gym space for training and rehab, NHRC is able to assess, treat and rehabilitate virtually any musculoskeletal injury.

Our Services:

• Physiotherapy
• Pelvic Physiotherapy
• Chiropractic
• Osteopathy
• Massage Therapy
• Concussion Management
• Acupuncture
• Holistic Nutrition
• Strength & Conditioning
• Personal Training
• Advanced Gait Assessment

Primary Responsibilities:

• Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction
• Answering telephone and e-mail inquiries, greeting patients and guests upon arrival, and responding to questions and concerns courteously and efficiently
• Booking patient appointments, collecting intake information and utilizing practitioner schedules
• Collecting payments and submitting to third-party payors such as Extended Health Care providers
• Working collaboratively within our administrative team by being friendly, coachable, dependable and positive
• Supporting a team of 15 clinical staff, with administrative matters

Qualifications:

• Post-secondary diploma/certificate in office or medical administration - or - equivalent work experience
• Excellent customer service and telephone skills
• Strong written communication
• Ability to comfortably use the computer and web-based applications, while on the phone
• Experience in a physiotherapy clinic or other clinical environment is an asset
• Ability to work in a team environment and complete tasks efficiently
• Ability to multitask, maintaining composure and a positive demeanor – particularly during peak busy times in clinic

Our ideal candidate is someone who is:

• Outgoing
• Empathetic
• Adaptable
• A multitasker
• Team-oriented
• Engaging and approachable
• Organized
• Patient
• Passionate
• Fun
• Enjoys a fast paced environment

Job Type: Full time, permanent (40 hours/week)
Location: In-person
Salary: $17.00 - $18.00 per hour

Schedule:

• Our clinic is open during the week from 8am to 7pm, and on Saturdays from 8am-2pm.
• Availability to work a variety of morning, afternoon or evening shifts is an asset.

Perks:

• Company-sponsored team-building events and socials
• On-site gym
• On-site parking
• Paid time off

Job Types: Part-time, Permanent
Pay: $17.00-$18.00 per hour
Expected hours: 40 per week

Additional pay:

• Overtime pay

Benefits:

• On-site gym
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift

Work Location: In perso

• Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction
• Answering telephone and e-mail inquiries, greeting patients and guests upon arrival, and responding to questions and concerns courteously and efficiently
• Booking patient appointments, collecting intake information and utilizing practitioner schedules
• Collecting payments and submitting to third-party payors such as Extended Health Care providers
• Working collaboratively within our administrative team by being friendly, coachable, dependable and positive
• Supporting a team of 15 clinical staff, with administrative matter