Front Desk Receptionist

at  Sage Sport Institute

ABOUT US:

We are Sage Sport Institute, a multidisciplinary sports medicine clinic in Kamloops specializing in physiotherapy, massage therapy, athletic therapy, kinesiology, and orthopaedic surgery consultations. Our mission is to help clients recover from injuries and return to their favorite activities through our diverse services.

JOB DESCRIPTION:

We are seeking a dependable and organized Front Desk Receptionist to join our friendly team. In this role, you will play a key part in supporting our clients and practitioners by managing the administrative processes surrounding appointments. You will be the first point of contact for clients, providing exceptional customer service and ensuring the smooth operation of the clinic.

REQUIREMENTS:

• Experience in a reception, customer service, or administrative role is an asset.
• Familiarity with Jane App or other scheduling software is an advantage.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Friendly and professional demeanor with a focus on client care.

• Booking and managing client appointments through Jane App.
• Greeting and arriving clients with a professional and welcoming demeanor.
• Answering phone calls and directing inquiries to the appropriate team members.
• Processing payments for appointments and clinic products.
• Direct billing private insurance for physiotherapy and massage therapy services.
• Monitoring and responding to emails in the reception inbox.
• Scanning and managing client documents, including direct billing consent forms.
• Maintaining the clinic’s tidiness, including laundry cycling and housekeeping
• Ensuring compliance with privacy and confidentiality protocols.