Front Desk Receptionist

at  Tirta Ayu Spa

• We are looking for a smart and friendly receptionist to join our team!
• You will represent our spa by being the face and voice that greets clients upon their visit or phone call and will be responsible for the first impression we make.
• The ideal candidate should have a warm, friendly personality while also being very perceptive and disciplined.

JOB REQUIREMENTS

• A University Degree.
• Proven experience in customer service roles or relevant positions.
• Proficient in English (oral and written).
• Ability to work under pressure with little or no supervision.
• Knowledge of and familiarity with spa etiquette.
• Good knowledge of MS Word and Excel.
• Strong communication and people skills.
• Emotionally intelligent.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.

• Responsible for greeting clients, answering telephones and responding to enquiries.
• Responsible for taking bookings and scheduling appointments.
• Check-in spa clients for scheduled and walk-in appointments.
• Answer customers’ questions and address complaints.
• Responsible for cashiering, giving tours of the spa facility, promote services and product sales.
• Handle cancellation of bookings and effective management of time.
• At all times provide a positive and friendly attitude and appear professional and well-groomed when attending to clients.
• Also, ensure daily maintenance of the spa’s lobby/reception area.
• Attend to some clerical duties that may be assigned.