Front Desk Registration Clerk (Part-time)

at  Highlands Ranch Metro District

Join our dynamic team at the Highlands Ranch Senior Center! We are seeking enthusiastic and responsible Front Desk Registration Clerks who are eager to make a positive impact. If you’re ready to be part of a friendly and dedicated community, we want you to apply!
In conjunction with senior center volunteers, clerks will warmly greet and welcome guests, and register patrons for activities, memberships and facility day passes. Clerks will also train members and volunteers on the use of MySeniorCenter kiosk, as well as collect revenue, operate the computer systems, and track facility attendance. Additionally, the clerks will respond to inquiries professionally, both in person and via telephone, while also monitoring the safety and well-being of facility patrons.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• Minimum age at time of hire is 18 years old.
• High School diploma or equivalent.
• Minimum one year of experience with reception duties and customer service.

Necessary Knowledge, Skills and Abilities:

• Ability to carry out instructions and interact tactfully with people.
• Must have an affinity for working with older adults.
• Understand and carry out oral and written directions. Ability to read, understand, and comply with written instructions.
• Ability to execute good judgment and utilize problem solving skills when necessary.
• May experience added stress and pressure in situations of an emergency or during busy times in the facility with multiple functions being required at one time
• Ability to handle multiple tasks at one time, prioritize the tasks, and complete them in a timely fashion.
• Ability to work independently and determine what tasks must be completed.
• Proficient in computer skills and ability to learn MySeniorCenter/MyActiveCenter software.
• Must be dependable and reliable.
• Must have the ability to meet and deal with the public effectively and be able to direct others, including volunteers, appropriately.
• Must have excellent customer service skills and the ability to deal with difficult situations.
• CPR/AED/First Aid, and Crowd Control certification required within 3 months of hire.

SELECTION GUIDELINES

Formal application and resume, rating of education and experience; panel interview and reference check; job-related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Pre-employment screening includes background check, illegal substances screening, and motor vehicle record check.

ABOUT US

The Highlands Ranch Metro District, as the local government in our community, is committed to providing the following high-quality municipal services while managing resources wisely for Highlands Ranch such as; construction of major roads, installation and maintenance of landscaping and fences adjacent to major roads, installation of traffic signals and street lights on major roads, construction and maintenance of parks and trails, youth and adult outdoor recreation and sports programs, management and maintenance of extensive natural open space areas and so much more.
Start date is tentatively scheduled for mid-December. We will be accepting applications through November 15, 2024. Submit applications at highlandsranch.org/apply or if viewing this posting from our career center, click “Apply” below

• Courteously and promptly greet and/or direct patrons in person or via telephone.
• Manage monetary transactions including daily passes or memberships, activity registrations, and facility rentals. Operate and balance cash drawer.
• Register customers for a wide variety of activities and memberships, over the phone and in person, utilizing a specialized registration software. Provide input regarding system upgrades, generate various reports. Manage cancellations, wait lists, and refunds/credits.
• Assist senior center members with using MySeniorCenter kiosk.
• Maintain and file records and reports such as inventory, activity and cash reports.
• Assist with facility tours for new and potential members.
• Respond to customer inquiries with knowledge and tact. Determine customers’ needs, answer questions and provide information for all activities and programs.
• Assist patrons or staff in emergency situations as outlined in the SOPPs.
• Provide impeccable customer service to everyone who comes into the senior center; maintain professional and compassionate attitude, especially in busy/chaotic situations; introduce potential new members to programs and services, provide referrals if necessary.
• Attend and participate in staff meetings and/or trainings.
• Observe, follow and enforce established policies and procedures in the daily conduct of the job.
• Plan and arrange work schedule and establish priorities to complete scheduled assigned work within parameters assigned by the supervisor.
• Manage daily room schedule display, updating as needed.