Front Desk Representative Mornings & Evenings

at  Best Western New Oregon

SHIFTS INCLUDE 3:00PM - 11:00PM

Job Description

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Maintain an understanding of hotel history, services, facility information, and rates and packages.”
• Register guests in Reservations/PMS and follow proper check-in, check out procedures.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.
• Manage cash/credit transactions and maintain a personal bank.
• Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out.
• Develop and maintain positive working relationships with others and support team to reach goals.
• Assists others as needed and special projects, as necessary
• Saturday and Sunday are required

Job Types: Full-time, Part-time
Pay: From $15.75 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday
• Night shift

Education:

• High school or equivalent (Preferred)

Work Location: In perso

Please refer the Job description for details