Front Desk Specialist

at  Alivation Health LLC

ALIVATION HEALTH, LLC

Integrated Health Center | Next Level You
Lincoln, NE 68526
A leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research divisions all in one location, where ideas and opinions are valued and expected, seeks an adaptable and compassionate candidate to join our Patient Experience Team in an innovative culture, putting the patient’s health and well-being first.
CORE VALUES: Drive | Passion | Humility | Openness | Discipline

TALENT:

• Eager, determined to achieve success, and committed to making a difference every day
• Compassionate and care deeply about our patients and their experience
• Love what you do and where you work
• Not afraid to ask questions and grow as a professional
• Ability to have open, honest conversations with patients and team members
• Self-motivated
• Believe in integrity in everything you do

KEY RESPONSIBILITIES: (Job Description Available Upon Demand)

• Supports and implements the practice mission and strategic vision within their respective departments.
• Handles confidential information requiring professional discretion and compliance with protected health information, data integrity and security policies.
• Welcomes and greets patients and visitors in the reception area in a helpful and friendly manner, creating a pleasant environment.
• Checks-in patients, schedules appointments, verifies demographic information, ensures accurate check-out.
• Schedules patient flow to clinic based on appointment policies and clinic expectations.
• Exercises problem-solving and diplomacy in de-escalating patient frustrations and refers patients to the appropriate designated personnel.
• Schedules appointments with appropriate provider.
• Assists with telephone triage of calls from patients.
• Assists patients with medical records-related task such as medication lists.
• Other administrative duties as assigned to meet practice needs.

QUALIFICATIONS: High School Diploma | Knowledge of HIPAA Compliance Standards | Proficient In Electronic Medical Records (EMR) Systems, Microsoft Platforms & Keyboarding Skills | Fast-Paced Environment Multitasker | Advanced Telephone Skills | Medical Records Experience, A Plus
EXPERIENCE: Previous Experience In A High-Volume Medical Clinic Setting
COMPENSATION: Competitively Based

• Supports and implements the practice mission and strategic vision within their respective departments.
• Handles confidential information requiring professional discretion and compliance with protected health information, data integrity and security policies.
• Welcomes and greets patients and visitors in the reception area in a helpful and friendly manner, creating a pleasant environment.
• Checks-in patients, schedules appointments, verifies demographic information, ensures accurate check-out.
• Schedules patient flow to clinic based on appointment policies and clinic expectations.
• Exercises problem-solving and diplomacy in de-escalating patient frustrations and refers patients to the appropriate designated personnel.
• Schedules appointments with appropriate provider.
• Assists with telephone triage of calls from patients.
• Assists patients with medical records-related task such as medication lists.
• Other administrative duties as assigned to meet practice needs