Front Desk Supervisor - Bahia Mar Fort Lauderdale, Beach a Doubletree by Hilton

at  Hilton

Front Desk Supervisor - Bahia Mar Fort Lauderdale, Beach a Doubletree by Hilton
The beautiful is seeking a Front Desk Supervisor to join their guest services team! This 296-room property is half a mile south of East Las Olas Boulevard and a four-mile drive to the cruise terminals at Port Everglades, offering stunning surroundings and 44 breathtaking acres along the Intracoastal Waterway!
Ideal candidates for this position will have previous experience working at a full-service hotel front desk at a property of similar size, as well as a passion for teamwork and creating memorable stays for guests!
Shift Pattern:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingl