Front Desk Supervisor

at  Courtyard San Diego Mission ValleyHotel Circle

REQUIREMENTS:

• 1-2 years’ supervisory experience in a Marriott brand hotel setting or hotel environment
• Two-year college degree or equivalent hospitality experience
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays
  Compensation: $19 - $2

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns