Front Desk Supervisor Hotel

at  EST Hotel

EST HOTEL

Etobicoke ON
$20-$22 per hour
We are looking for Front Office Supervisor who will be responsible for ensuring the highest level of satisfaction to all our guests. This involves being proactive in all aspects of service delivery and performance. This involves supporting the General Manager in everyday hotel operations to achieve optimum guest satisfaction, profitability, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

EDUCATION AND/OR EXPERIENCE:

Two years related hospitality management experience required.

LANGUAGE SKILLS:

Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge of budgets and financial statements. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

ORGANIZATION AND TIME MANAGEMENT SKILLS:

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

COMPUTER SKILLS:

Basic knowledge of computers and software including ability to use Microsoft Office, word processing, spreadsheet software and working knowledge of PMS (WebRezPro).

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

SUPERVISORY RESPONSIBILITIES:

Is responsible for the overall direction, coordination, and evaluation of the front desk unit.
Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; assisting in rewarding and disciplining employees; addressing complaints and resolving problems.