Front Desk Supervisor

at  Revery Toronto Downtown Curio Collection by Hilton

Are you looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, which strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels and 6 more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

BENEFITS:

• Employee Social Events
• Discounted Staff Meals
• Hotel Discounts at Hilton
• Health, Vision, and Dental Coverage
  Revery is looking for someone passionate about working in the Hospitality Industry.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
• Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

DUTIES AND RESPONSIBILITIES

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
• Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures per established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.).
• Any other duties as assigned by your manager.