Front Desk - Welcome Agent

at  Marriott International Inc

Additional Information Part Time
Job Number 24145169
Job Category Rooms & Guest Services Operations
Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

ABOUT THE ROLE

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Sell a room/accommodation to guests without reservations based on availability.
• Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specification
  W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you