Front End Assistants (Trolley)

at  Costco AU

POSITION SUMMARY

Packing member orders into boxes, and transferring member orders to a separate cart or flatbed after they have been
scanned or keyed. Runs for items as needed. Proper safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.

QUALIFICATIONS (COSTCO-SPECIFIC OR INDUSTRY SPECIFIC SKILLS THAT CANDIDATES SHOULD POSSESS)

Education/Training: None
Licenses/Certifications: RSA preferred (state specific)
Experience/Skills: Strong customer service, communication and interpersonal skills
Cash handling (preferred)
Basic math skills

OTHER SPECIFIC REQUIREMENTS:

? Satisfactory Criminal Record Check

• If successful, you will be required to undertake role & department specific training within specified time frames

• Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers

questions, relays information on special promotions, and thanks members.

• Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier

when possible.

• Assists with getting supervisor verification for high-ticket, Bottom of Basket, or non-transfer items.
• Packs member orders into boxes ad loads them on a separate cart or flatbed.
• Checks packaging for tampering and reports it.
• Assists members with loading orders into car when appropriate.
• Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving

smoothly.

• Performs related tasks such as set up and closing duties for the department such as, returning products, collecting

paperwork, stocking registers and cleaning area.

• Support the cashier during various promotions.
• Maintains the cleanliness of the register and general Front End area. Reports and cleans spills and trip hazards

immediately.

• When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 shopping carts at once. Keep front of building clean.
• Follows proper Front End and general safety procedures and standards.
• Assist in other departments of the warehouse as necessary.
• Provides prompt and courteous customer service to members, employees and suppliers.