Front End + Client Relations Coordinator

at  Chantel Funk Co

JOB DESCRIPTION:

We are seeking a highly organized, friendly, and tech-savvy individual to join our team as a Client
Relations + Front End Coordinator at [Your Business Name]. This role is perfect for someone with
a passion for exceptional customer service, a keen eye for detail, and a flair for content creation.
You’ll be responsible for maintaining a seamless front-end experience, managing our in-house
technology, ensuring our space is well-maintained, and fostering strong client relationships. You
will also play a key role in our social media and marketing efforts by capturing and creating
engaging content.
Key Responsibilities:

Client Relations & Appointment Coordination:

• Act as the primary point of contact for clients, greeting them warmly and ensuring an

exceptional customer experience.

• Manage appointment bookings, pre-booking, and follow-ups to ensure a smooth scheduling

process.

• Follow up with clients after appointments to gather feedback and ensure satisfaction.
• Proactively request Google reviews from clients to support our online reputation.

Technology & Device Management:

• Oversee and maintain all in-house technology, including devices used for client check-in,

point-of-sale (POS) systems, and any other salon technology.

• Ensure smooth operation of digital tools, including troubleshooting minor issues and

assisting staff with technical needs.

Space & Environment Maintenance:

• Ensure the salon environment is welcoming, organized, and clean at all times.
• Coordinate with team members to maintain the physical space, including restocking

supplies, ensuring proper maintenance, and creating an inviting atmosphere for clients.

Order Prep & Inventory Coordination:

• Collaborate with the online store and physical retail area to ensure accurate product

availability, proper order prep, and stock updates.

• Track inventory levels, assist in product ordering, and manage product displays in the salon.

Client File Management & Product Feedback:

• Maintain and update client files, including personal preferences, service history, and

product recommendations.

• Gather product feedback from clients, ensuring that all comments and concerns are

documented and communicated to the team or appropriate departments.

Content Creation & Social Media Support:

• Capture high-quality photos and videos of stylists and clients (with consent) for use on

social media and blog content.

• Assist with content creation, including editing and posting to social media platforms,

ensuring a consistent brand voice and aesthetic.

Additional Responsibilities:

• Support salon management with day-to-day administrative tasks as needed.
• Assist in managing client relationships by maintaining a positive and proactive attitude with

each interaction.

Required Skills & Qualifications:

• Strong communication and interpersonal skills, with a focus on client satisfaction.
• Previous experience in a customer service or front desk role (preferably in a salon or spa

setting).

• Tech-savvy with experience using point-of-sale systems, email marketing tools, and social

media platforms.

• Ability to multitask, stay organized, and manage time effectively.
• A creative eye for capturing compelling photos and videos for digital content.
• Basic understanding of social media platforms and content creation tools (e.g., Instagram,

Facebook, Canva, etc.).

• A positive, can-do attitude, and the ability to work independently and as part of a team.
• Experience with salon or beauty industry-related products is a plus.

Preferred Skills:

• Previous experience in photography or videography for social media.
• Knowledge of Google Reviews or online reputation management strategies.
• Experience with inventory management or product ordering systems.

Why Work with Us?

• Join a dynamic and supportive team in a welcoming, professional environment.
• Opportunities for growth and learning in the beauty and customer service industry.
• Enjoy employee discounts on products and services.
• Comprehensive wellness benefits.
• Work in a creative, fun, and fast-paced environment with the opportunity to make a real

impact on client experience and business growth.
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 16 – 25 per week

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Every Weekend

Education:

• Secondary School (preferred)

Work Location: In perso

• Support salon management with day-to-day administrative tasks as needed.
• Assist in managing client relationships by maintaining a positive and proactive attitude wit