Front End Specialist

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

EXPERIENCE

Greater than five years of retail operational experience, inventory management, computer and systems or equivalent experience. Shoppers Drug Mart experience is preferred

EDUCATION

Post-secondary education equivalent to a university diploma in Business, Inventory Management, Computer or equivalent.

WHY THIS ROLE IS IMPORTANT?

Job Description Overview:
Reporting directly to the Vice President, Operations the incumbent will be the subject matter expert on all Front Store Operations processes and programs to drive Operational Excellence in Stores. They will be responsible for liaising with the Associate and Store Leadership team to ensure store systems and processes are performing at an optimal level. The incumbent will monitor reports, highlighting variances and providing training and coaching in identified areas of opportunity.

Primary Responsibilities

• Support Regional Team and Stores on various initiatives including training, change management, and store systems (E.g. POS, MMS [including RX initiatives], WFM, etc.)
• Liaison between assigned stores and Central Office in reporting and communicating between parties for high priority/urgent/widespread issues for quick resolution/work arounds.
• Perform store visits with a targeted focus which are prioritized based on data-driven insights and VP/DM Priority as requested
• Provide support during new capital projects, acquisitions, relocations, expansions and Associate changeovers by supporting training of store employees on systems and procedures to ensure a smooth transition and execution of projects.
• Provide technical support on inventory counts remotely. Provide support to pre- and post- inventory form questions. Provide additional support to new and/or priority Associates and FSMs for Inventory Count.
• Support the Inventory IQ Program by providing support and training on store level process opportunities as identified by the DM or VP
• Liaise with IT escalation to ensure that all systems are operational and to resolve issues or concerns already reported and escalated by stores to ARC.

Skills, Experience & Education Skills:

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

• Willing to always learn and embrace change in processes and directives
• Requires the ability to identify and improve work processes and teams.
• Provides advice about operations in a specialized or technical area.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to determine the best use of resources and operational processes.
• Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
• Advanced computer skills especially Word, Excel and PowerPoint to produce and interpret reports, documents and presentations. Knowledge of inventory management and accounting software.
• Business acumen - advanced understanding of quality standards relative to operational processes and procedures.
• Knowledge of National Store Operating, Merchandising, and POP Standards, and store systems to develop and implement training strategies
• Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.