Front End Supervisor

at  The Home Depot Canada

Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term relationships between our associates and customers.

• Communicating, delegating and following up on daily tasks that are assigned to the Front End Associates (including Head Cashiers, Cashiers and Lot Associates)
• Setting clear performance expectations, regularly documenting performance, delivering performance feedback and motivating team
• Teaching and training associates on how to reduce shrink
• Recognizing and rewarding good performance based on feedback from Voice of the Customer survey
• Ensuring all paperwork and procedures are completed according to standard operating procedure
• Work with vendors, merchants, Assistant Store Managers and Store Managers
• Scheduling Associates for effective coverage
• Ensuring all required training is provided on Home Depot policies, procedures, reports, and culture
• Developing associates and future leaders via position-based core curriculum learning program
• Follow-up on Customer issues and own the resolution process inside the store to ensure customer satisfaction is achieved