Front Entrance Concierge

at  The Mississaugua Golf and Country Club

ABOUT US

The Mississaugua Golf and Country Club is one of Canada’s top private all-season golf clubs, with a diverse membership of 1,400 members and an outstanding Tier One golf course famous for its excellence. The Club has played host to numerous premier events, including six Canadian Opens.
Founded in 1906, MG&CC is a year round private club that offers golf, curling and tennis, dining, fitness and social amenities. Our Tudor Clubhouse is a spectacular venue for casual and fine dining, banquets, weddings and various social events and functions.

POSITION SUMMARY

The Front Entrance Attendant will make the first impression to members and guests. They will control access to the club by checking vehicles for proper access to the Club and allowing entry only to members, designated guests, and employees. Primarily, this person will monitor the parking facilities to ensure the security of member/guest vehicles, reporting suspicious activity, ensuring only valid vehicles are parked in the parking facility.

• Greets members, guests, vendors, and staff in a friendly, courteous manner
• Secures premise by patrolling property, monitoring surveillance equipment, and access points.
• Verifies all contractors and service providers by clearing proper identification and work authorizations.
• Completes and maintains all appropriate access control logs and reports
• Performing routine inspections of specific areas
• Appropriately responds to telephone and radio calls, inquiries and emergencies
• Operates and assumes responsibility for proper function of access barriers system currently in place
• Takes initiative and use good judgement in emergency or suspicious situations. This involves resolving conflicts, documenting incidents, and contacting authorities when necessary
• Works in conjunction with the golf department to help exceed member expectations through communication of members and guests entering the property
• Maintain relationships with the other attendant so that all pertinent information is passed along to communication is kept fluid.
• Consistently the system in place for log /reservation information to keep a live count of guests registered and coming to the property
• Reports in writing all suspicious incidents/ activity around the Club to management, Investigates security breaches, incidents, and other alarming behavior
• Ensures awareness of all people on and or around the parking facility and reports suspicious persons or activity to management
• Fulfills other duties as assigned by direct reports

SKILLS & REQUIREMENTS

• Minimum high school education or equivalent
• Must be available to work a flexible schedule
• Start and end times will vary as per business needs. Must be available to work a flexible schedule, including morning and afternoon hours on weekdays and weekends. Flexibility required as hours may vary based on demands.
• Overtime and/ or weekend hours may be required during peak times or to ensure project completion.
• Attention to detail required
• A Valid Ontario Security Guard License considered an asset
• Prior experience as a Security Guard would be advantageous
• Knowledge of Security Operations and Procedures
• Strong Customer Service Experience required
• Strong verbal and written communication skills required
• Operational knowledge of MS Word, Excel, and Outlook
• Professional demeanor and appearance required
• Ability to maintain composure under pressure
• Strong problem-solving skills
• Ability to work independently
• Effective de-escalation strategies preferred
• First Aid/CPR certification an asset
• Outstanding Surveillance Skills
• Required to work outdoors
• Ability to patrol grounds on-foot
• Must be able to walk, run, and stand for extended periods
• Provide a criminal background certificate

You will enjoy working at MGCC because….

• We offer a team-oriented environment and the opportunity work with enthusiastic, service-oriented professionals
• Enjoy challenging work with lots of variety and opportunities to continuously learn and develop
• Participate in our comprehensive group benefits program
• Build your future income security through participation in our pension program
• Experience a flexible work schedule that facilitates your work/life balance
• Enjoy delicious meals prepared fresh daily by our culinary team
• Have fun with the MG&CC team at our various Club sponsored events and activities
• Achieve your fitness goals in a supportive environment by joining our Staff Fitness classes.
• Join our Perks Program – Perkopolis & receive great savings on a number of products and services

Please refer the Job description for details