Front of House Duty Manager

at  Worldwide Flight Services

YOUR MAIN RESPONSIBILITIES ON A DAY TO DAY BASIS WILL BE:-

• Implementing and managing effective measurement systems which will monitor the performance of your team.
• Ensuring effective communications within the departments.
• Coaching and developing the Front of House and Turn Success departments.
• Conducting investigation and disciplinary hearings, while working with our HR advisors.
• Ensuring effective absence management of the team.
• Ensuring efficient roster and overtime management.
• Ensuring that our airline’s customers depart safely, on time with their bags having been received.
• Overseeing all areas and aspects of customer service.
• Establishing, maintaining, and promoting effective working relationships with both internal and external customers to ensure operational performance is delivered on a daily basis.
• Inspiring team to deliver excellent customer service.
• Ensuring all targets are achieved – safety OTP & revenue.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:-

• Experience of managing an operations team.
• Able to work under pressure to tight deadlines.
• Good understanding of compliance procedures.
  Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.