Front of House Duty Manager

at  Worldwide Flight Services

Edinburgh, Scotland, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jun, 2024GBP 39867 Annual18 Mar, 20245 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

YOUR MAIN RESPONSIBILITIES ON A DAY TO DAY BASIS WILL BE:-

  • Implementing and managing effective measurement systems which will monitor the performance of your team.
  • Ensuring effective communications within the departments.
  • Coaching and developing the Front of House and Turn Success departments.
  • Conducting investigation and disciplinary hearings, while working with our HR advisors.
  • Ensuring effective absence management of the team.
  • Ensuring efficient roster and overtime management.
  • Ensuring that our airline’s customers depart safely, on time with their bags having been received.
  • Overseeing all areas and aspects of customer service.
  • Establishing, maintaining, and promoting effective working relationships with both internal and external customers to ensure operational performance is delivered on a daily basis.
  • Inspiring team to deliver excellent customer service.
  • Ensuring all targets are achieved – safety OTP & revenue.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:-

  • Experience of managing an operations team.
  • Able to work under pressure to tight deadlines.
  • Good understanding of compliance procedures.
    Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.


REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Edinburgh, United Kingdom