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at  Jobs in Fitness

Are you a wellbeing enthusiast who loves interacting with people or are you starting out on your journey within the health space? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere?

We are hiring Customer Service associates for one of our clients, who have several sites across London, focussing in on all the elements of health and fitness.

• £12-14/ hour
• Working Hours: Part and Full time options

Your primary responsibility will be to provide exceptional customer service, addressing inquiries, resolving issues, and promoting overall client satisfaction. This role requires a strong commitment to promoting wellness, effective communication skills, and the ability to navigate and assist clients with various wellness-related services.

• Provide exceptional guest experience through all communication channels, currently including face-to-face interactions, phone calls, email, SMS, website contact forms and live chat, and Social and public review sites.
• Managing and closing all in-bound communications (from DM’s, to technicalsupport, to explaining studio policies and answering basic businessqueries), ensuring a follow-up note or action has been set in the guestprofile to continue relations.
• Liaising with the wider team to efficiently solve guest queries (from lostproperty to supporting PT) and sharing requests outside the GE realm to therelevant internal team.
• Where possible, highlighting ‘how-to’s’ and features to support a seamlessclass experience for their guests, when online classes are taking place.
• Actively engaging with the marketing team to know first-hand their productsand services, including any timely campaigns and events to give relevantadvice to guests.
• Monitoring and efficiently responding to feedback, both in-studio and online(currently MBO, Facebook, Instagram, Google).
• Opening and closing of the studio.
• Support on the cleanliness of the studio and promote a place clients want to return to.