Front of House - Keyholder

at  The Original FARM

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.
We are looking for a customer service focused Full Time Keyholder to join our team in Langford.

QUALIFICATIONS AND SKILLS:

• Strong customer service skills
• Working knowledge of POS systems, Word, and Excel
• Strong communication skills, time management, and problem-solving skills
• Works well in high volume, retail environment
• Able to work independently as well as a member of a team
• Strong cannabis knowledge preferred
• Selling it Right Certificate mandatory.

• Promote a customer service focused environment.
• Drive sales while maintaining the highest level of customer experience
• Maintain the highest level of product knowledge
• Educate customers on FARM’s range of products
• Defuse difficult situations and handling difficult customers with many issues, challenges, or barriers.
• Point of Sale (POS), cash handling, and database management.
• Understanding and compliance to the FARM’s Policies & Procedures
• Strong understanding of the industry regulatory environment and that FARM and customers must comply with.
• Strong understanding of the operations across all departments necessary for

efficient customer service.

• Ensure the store is maintained to the required standards of customer experience
• Opening and closing procedures
• Other duties as required.