Front of House Lead

at  Aramark

JOB DESCRIPTION

To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.

QUALIFICATIONS

• Ability to lead, empower and form working relationships with team members
• Use of IT packages such as Word, Excel, stock ordering packages etc
• A keen interest in food and service.
• Excellent communication and customer service skills.
• Flexibility regarding shifts and weekend work and ability to work on own initiative.
• Solid understanding of Food Hygiene including HACCP.
• Financial understanding of food and labor
• Dedication and self-motivation
• Good timekeeping
• Courteous manner
• Previous management experience
• Two years’ experience in a catering environment

• In conjunction with the management team, coordinate all staff requirements and rota’s for all vital duties, under your remit.
• Resolve customer complaints regarding food service.
• Train employees in food preparation, and in service, sanitation, and safety procedures.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets.
• Set up and clear up of events and functions, & provision of employee cover
• To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
• To own the service of food and drink at each service point during service.
• Be always customer-focused and conduct the service in a friendly and professional manner.
• Assist with service within the Department as requested, including front of house duties during busy periods.
• Advise management of any recommendations to style of service, menus, etc. to ensure that the department’s operation stays driven and current in its approach.
• Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take.
• Undertake training to enhance and improve personal skills and knowledge.
• Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure
• Maintain personal hygiene and appearance to a high standard
• Comply and assist in the promotion and implementation of the company’s policies and procedures.
• use appropriate corporate tools to drive engagement
  Any other reasonable duties as requested by your line manager.