Front of House Manager

at  GoodLot Farmstead Brewing Co

FRONT OF HOUSE MANAGER

Full Time, Permanent
GoodLot Farm is located on 28 acres, an hour northwest of Toronto, between the villages of Alton and Belfountain. We established our organic hop farm in 2010. and added a farm brewery in 2017. We are a farm first, using regenerative farming principles which are the foundations of our vision. Our barn has been retrofitted as our Brewery, where we manufacture (brew & package) beer. We also operate two outdoor Beer Gardens offering live music and food from local chefs. In 2023, we opened a four-season indoor tasting room and bottle shop in a renovated 1883 barn.
In addition to sampling our product on-site, you can purchase our products from our retail shop, opt for home delivery, find us at select restaurants/bars, and three of our varieties can also be found at select LCBO’s across Ontario.
Our purpose is to build & play together so that our community is connected to each other and the land. Our core values include authenticity, quality, protecting our earth and providing a fun and communal environment for everyone involved.
We are looking to hire a Front of House Manager for our growing Farm Brewery. This position will be a full-time salary position of roughly 40 hours/week.

• Deliver excellent customer service while serving tables, running & handling customer inquiries or complaints
• Schedule, organize & supervise shifts for all retail & serving staff
• Manage FOH Google Calendar & scheduling, adding in all shifts, bookings, events & notes
• Manage daily cash-outs & replenish till floats
• Manage Draft Equipment including:
• Cleaning & Maintenance
• Diagnosing
• Achieving optimal pouring to decrease beer waste
• Ordering Beer Gas
• Ensure compliance with AGCO, Occupational Health and Safety, AODA & ESA standards
• Ensure staff & customers adhere to Goodlot’s Code of Conduct
• Attend weekly management meetings either in-person or remotely to update other departments on:
• Weekly Sales reports
• Inventory
• Occurrences of the week
• Partner with Production & Sales to manage inventory efficiently
• Partner with Owners, Human Resources & Production to design & implement new staff training
• Partner with Human Resources to develop and implement new policies & procedures for front of house staff
• Partner with Owners & Human Resources to hire new staff
• Partner with Events Coordinator to ensure all onsite events are staffed efficiently & run smoothly
• Delegate daily, weekly & seasonal FOH tasks to staff including:
• Cleaning of retail space (Patios/Hop Bin/Bathrooms)
• Arranging flowers for tables
• Changing menus (Chalkboards & Handhelds)
• Holiday themed decor
• Ensure personal actions align with GoodLot’s Mission, Vision & Code of Conduct
• Any and all other duties as may be required from time to time