Front of House Manager

at  Hard Winter Bakery

JOB OVERVIEW

We are seeking a dedicated and experienced Front of House Manager to oversee the daily operations of Hard Winter Bakery. The ideal candidate will be a natural leader and have a passion for delivering exceptional customer service in the food service industry. This role is crucial in ensuring a seamless customer experience, managing front-of-house staff, and maintaining high standards of service and organization.

EXPERIENCE

• Proven experience in a leadership role within the hotel or food industry is preferred.
• Strong background in customer service with a focus on hospitality excellence.
• Familiarity with cash handling procedures is essential.
• Experience working in a kitchen environment or with food service operations is advantageous.
• Excellent communication skills, both verbal and written, are required to effectively interact with guests and team members.
• Experience using excel in an asset
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
  Join our team as a Front of House Manager where you can utilize your skills to create memorable experiences for our guests while leading a dynamic team!
  Job Types: Full-time, Permanent
  Pay: $20.00-$23.00 per hour
  Expected hours: 35 – 40 per week

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Every Weekend

Language:

• English (required)

Work Location: In perso

• Lead and manage front-of-house operations, ensuring a welcoming environment for all customers.
• Supervise, train, and support front-of-house staff, fostering a positive team atmosphere.
• Oversee cash handling procedures, ensuring accuracy in transactions and financial reporting.
• Collaborate with kitchen staff to ensure timely food service, quality control and special orders are seamless.
• Address customer inquiries and resolve complaints promptly to enhance guest satisfaction. Including answering emails, receiving phone calls and helping to schedule peoples events and catering.
• Conduct interviews and assist in the hiring process for new front-of-house employees.
• Implement and uphold health and safety regulations within the establishment.
• Monitor inventory levels of supplies and coordinate with suppliers as needed. This role includes purchasing and inventory management.
• Positive, friendly and proactive approach towards staff, customers and daily tasks.
• As we are a food service business, Saturday work is mandatory and expected as is work surrounding any major food holidays. The full time schedule of this position is Tuesday - Saturday. The expected hours are 6:30 a.m to 2:30 p.m