Front-of-House Manager

at  Rabobank

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
Do you have a passion for good customer service? Can you interact with a wide range of people? Are you looking for a fun & varied role? If so, this could be your next role. Rabobank’s Shared Services team has an opening for a Front of House Manager. This role is based in Sydney & has arisen due to an internal move within the business.
The Front of House Manager plays a leading role in the daily management of client service in our Sydney head office. The role will manage day-to-day support on our client floor, including Reception, catering, onsite events, client floor coordination & mail room function. This role has a large number of customers & stakeholders all with varying requirements.

Front of house

• Manage all daily operations of the Front of House Team including but not limited to oversight of Reception & Mail Room functions, inbound & outbound phone calls & requests, barista/catering requirements for meetings, problem-solve any minor Audio-Visual issues that arise within the Front of House spaces, & engaging with the business Executives & Executive Assistant’s

People management

• People leadership of a team of 3
• Development, coaching, conducting performance reviews & guiding with the team’s development plans & ambitions

Event Management

• Ensure functions, events & meetings held onsite are managed effectively
• Engage with business units to organise workplace events such as team drinks, fundraising & sustainability events
• Room set up including chair/table configurations and Audio-Visual requirements

Vendor / Supplier Management

• Procurement & Stock Control for catering services
• Invoice Processing & budget planning/management

Facilities Management

• Management of reactive maintenance contracts & assisting with ongoing management of supplier SLAs across services such as essential services, cleaning, general maintenance, security monitoring, electrical
• Managing contractor attendance including base building contractors to ensure minimal disruption to the office space in particular the client floor