Front of House Receptionist
at Kohler
St. Andrews, Scotland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 14 Nov, 2024 | GBP 25749 Annual | 16 Aug, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com
Responsibilities:
ABOUT THE ROLE
Our Front of House Team are the stars of our resort who warmly welcome our guests and are their point of contact throughout their stay with us. By having a complete understanding of the department and of the hotel’s various facilities and objectives the Receptionist will offer the very highest possible service, ensuring all guests have a memorable and magical stay.
DUTIES AND RESPONSIBILITIES
- To welcome guest with a cheerful and proper greeting
- To check the guest into the hotel in a friendly and courteous manner
- Upsell to best satisfy guest’s needs and maximise hotel room revenue
- To ensure that all guests are escorted to their rooms
- To advise guests of the hotel information and opening times of the outlets
- To explain the in-room facilities and point out the nearest fire exits
- Greeting guests in a friendly and professional manner during check-outs, asking if their stay was satisfactory
- To provide copy of their bill for review and explain guest room charges
- To deal with any questions that might arise or ask the senior staff member on duty or FoH Manager for assistance
- To process express check outs when necessary
- To count the safe and reception floats at the beginning of the shift, ensuring there is a varied assortment of change and notes
- To be responsible for the overall balance of the floats when on duty and to rectify any discrepancies
- To ensure that the banking is done at the end of the shift based on the audit totals
- To accurately post guest charges and payments
- To ensure that all other departments takings are received, recorded and deposited in the drop safe
- To have good knowledge of and assist switchboard with invoices.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
St. Andrews, United Kingdom
