Front of House Receptionist

at  University College London Hospitals NHS Foundation Trust

The Children and Young People’s Division are looking to recruit a Front of house receptionist administrator permanent.
We are seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide full administrative services to our Paediatric & Adolescent children and young person’s department at University College London Hospital. This is a permanent full- time role with working hours of 37.5 hours a week.
The successful candidate must have excellent customer service and communication skills, a high degree of empathy, diplomacy and integrity. You will be required to demonstrate sensitivity, an awareness of patients’ needs and a commitment to improving the patient experience.
As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high quality services.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

The postholder will be responsible for the following task

• Booking in patient attending for Outpatient appointment for all paediatric and adolescent.
• Booking Follow up Outpatient appointments.
• Offer all patients who attend the department the opportunity to sign up for MyCare
• Call reminders for Patients Outpatients appointments
• Completing End of day process
• Checking eRs referrals (Gp Request)
• Booking rooms for clinical teams on Condeco system
• Updating epic reports and work queues
• Attending Theatre and Admission meetings
• Supporting Service Manager and supervisor as and when required
• Supporting 2 x ward cover

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust

• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work

• Booking in patient attending for Outpatient appointment for all paediatric and adolescent.
• Booking Follow up Outpatient appointments.
• Offer all patients who attend the department the opportunity to sign up for MyCare
• Call reminders for Patients Outpatients appointments
• Completing End of day process
• Checking eRs referrals (Gp Request)
• Booking rooms for clinical teams on Condeco system
• Updating epic reports and work queues
• Attending Theatre and Admission meetings
• Supporting Service Manager and supervisor as and when required
• Supporting 2 x ward cove