Front of House Spa and Leisure Coordinator

at  The ANA Spa

THE BUSINESS

The spa will form a key part of the hotel offering. This facility will be available to hotel guests and day spa clients and single treatment clients. It is the aim of the owners that the Spa will become the destination hotel of choice in the area providing strong consistent sales revenues.
The spa will have 5 treatment rooms, relaxation area, wet spa facility. Guests will be able to enjoy the spa and the many treatments on offer.
We’re looking for a Full time Spa Receptionist and Therapist with a passion for exceeding customers’ expectations and delivering exceptional service. For this role, you will need to possess excellent communication and organisation skills and be trained to Level 3 Beauty as a minimum. You’ll have experience working within a luxury spa/beauty environment and have competent knowledge of treatments.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

To support the Spa Manager in the daily operations of the spa. This is a crucial role to manage the diary management systems ensuring the effective, efficient and most productive use of spa personnel combined with coordinating Elemis treatments to achieve and if possible, exceed the budgeted treatment sales, whilst providing the highest level of client care. Importance is placed on retail sales and it is key to achieve the retail sales targets set. It may be required to perform Front Of House duties in other areas of the hotel as required and flexibility is essential.
You must have minium level 3 beauty therapy to enable you to support in daily operations, we will pool plant train you and first aid.
someone highly motivated as progression is key with this role.