Front of House Team Lead

at  Nuffield Health

KEY REQUIREMENTS

• Supervisory experience
• High quality client service interaction
• Strong resource management skills, including use of complex IT systems
• Ability to prioritise and deal with varied workload effectively
• Experience in administrative/office environment
• Ability to multi-task and work under pressure
• Proven self & team motivator
• Flexibility to cover staff absences & sickness
• Clean and presentable appearance

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.
As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you’ll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.
You have outstanding communication and customer service skills gained within a leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills.