Front of House Team Member

at  Titanic Hotel Belfast

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for a Front of House team member to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

JOB PURPOSE:

As a Front Office Team Member you must have a passion for excellent customer service. Being a good team player is a key requirement for this position

MAIN DUTIES AND RESPONSIBILITIES:

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
• To be fully conversant and able to operate the hotels front office systems
• To ensure that all charges are correctly posted to the guests bills following the standard procedures
• To be aware of the hotel availability and that every opportunity to maximise room sales is taken
• To deal with cash, cheque and credit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
• To ensure that all messages received for guests are passed on accurately and as quickly as possible
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
• To carry out all Reception duties following procedures as outlined in the Standards Training Manual
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
• Fire regulations and procedures
• Health and safety regulations
• First aid procedures
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Front of House Manager/Deputy General Manager/General Manager.

YOUR ROLE IN OUR STORY

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.
Whether you’re starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it’s a place where you can be part of something truly monumental.