Front of House Workplace Lead

at  Mitie

KEY SKILLS:

• Accountability and responsibility: Take responsibiity for your actions and understand the importance of meeting deadlines and completing tasks
• Personal organisation: The ability to be organised, prioritise activities, multi-task and deliver work on time so that the role can be completed efficiently and effectively.
• Prioritisation: The ability to arrange activities in order of their importance, to designate something more important than other things to meet delivery commitments.
• Initiative: The ability to identify a problem or opportunity and think and act promptly to overcome the obstacle and deliver positive change.
• Engaging with the Customer: The desire to help or serve a customer, to engage with customers in a professional manner, listen carefully to understand their needs and remain calm and tolerant throughout all customer interactions.
• Communication: The ability to deliver clear & well thought out messaging that inspires and enables business critical decision making.
• Problem solving: The requirement to analyse a problem, generate options and make recommendations in order to arrive at an appropriate solution.
• Attention to detail: The ability to allocate cognitive abilities to achieve thoroughness and accuracy in the pursuit of quality.
  Start Date: ASA

• Manage the transformation process to implement the agreed colleague experience, workplace, and security strategy
• Consult with our clients, colleagues, and visitors, to improve their onsite experience – manage service NPS to identify and map action plans to improve the experience
• Line management and supervision of the workplace team
• Manage, recruit, train and coach a diverse team of individuals delivering front of house, facilities assistant, concierge, and security services to drive a proactive personalised service across the building
• Utilise a “hands on” approach whilst maintaining a strategic eye for the development of the business, and team members.
• Support the site Facilities Manager to deliver our contractual service requirements and act as the link between the FM and visitor experience, and be SPOC (single point of contact) for all building related issues
• Demonstrate a high level of leadership in overseeing the building user experience and ensuring continuous customer satisfaction.
• To ensure the working areas are setup and working as intended, to ensure colleagues and visitors are setup for success and can be productive whilst on site
• Proactively identity improvement opportunities regarding processes and operational delivery and own the change management path to deliver the change.