Front Office Administrative Assistant

at  Forum Dental Lebanon

FRONT OFFICE ADMINISTRATIVE ASSISTANT

Forum Dental - Lebanon, is looking for a Business Assistant to join our team.

• Join a 12 person team that thrives on collaboration, communication, and community
• Fast-paced, hard-working, team atmosphere with a strong team focus!
• Competitive pay based on experience
• Full-time; Monday-Wednesday 7:30-5:30; Thursday/Friday 6:30-3:30; No weekends!
• Alternating Monday’s and Friday’s
• We’re located at:1180 Lynn StLebanon, Missouri 65536

PREFERRED EXPERIENCE

• 1+ years of experience in a dental or medical setting; Ability to train
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Efficient at multi-tasking
• Team-oriented and outgoing demeanor
• Ability to take charge, build strong team rapport, and provides strong open lines of communication
• Focus on boosting team morale and comradery within the office setting
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
  Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.
  Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

PHYSICAL REQUIREMENTS:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential