FRONT OFFICE AGENT - FULL TIME

at  Hyatt Regency Lake Washington at Seattles Southport

Summary
Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
• Assist management in training, motivating, and coaching employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
  At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.