Front Office All Rounder | Mercure Gold Coast Resort

at  Mercure

FRONT OFFICE ALL ROUNDER | MERCURE GOLD COAST RESORT

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.
We have an opportunity for a casual Front Office All Rounder to join our fast paced and dynamic front office team.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Exceptional customer service experience, preferably working within a hotel front office
• Competent computer user (experience with Opera PMS ideal).
• Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
• Excellent verbal and written communication skills
  Additional Information

• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay.
• Assist guests with luggage and other concierge duties.
• Ensure accuracy of guest accounts on departure
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.
  Qualifications