ABOUT NOVOTEL SURFERS PARADISE…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

BELIMITLESS #workyourway

Job Description

EXPERIENCE:

• Previous supervisory or management experience within a Hotel Front Office department.
• Previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel
• A driven problem solver with a creative approach to delivering the ultimate guest experience
• An outcome driven approach to performance and results, striving to achieve excellence.
• Proven strong Microsoft office skills and clear communication
• Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
• A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.
• A flexible and adaptable approach to be able to respond to a variety of different work situations
  Please note: Full working rights for Australia required, we are unable to sponsor for this position.
  Additional Information

• Responsible for the day to day operations of the hotel across all departments
• The position will liaise closely with other department heads in the Hotel
• The role is primarily responsible for ensuring a high level of customer service at all times
• Optimise Hotel occupancy to attain the highest possible occupancy and average rate
• Ensure customer/guest and staff needs are me